An On Premise PBX is a PBX system that resides on the premises of the company that uses the PBX. Voice-over internet protocol (VoIP) service providers have begun to offer more options in private branch exchange (PBX) products and services. Enterprise communications infrastructure serviced by a single, Web-based VoIP infrastructure can platform an entire spectrum of unified communications services and applications.
VoIP services for PBX offer businesses a range of phone, email, and multimedia features, including IP telephony and voice over broadband (VoBB) features, voice-messaging, fax and SMS txt applications. VoIP services stream over IP networks, communicating special media delivery protocols encoded with audio and video codecs.
Optimization of PBX networks with SaaS, is conducted with media streaming via special codecs which conform to application specs and bandwidth, allowing for update and integration of new features as part of the VoIP provider’s platform of services.
Private Branch Exchange (PBX)
Business clients switching to VoIP unified communications systems can advance internal operations with on premise private branch exchange (PBX) restructuring of phone and other enterprise functions. When businesses look to VoIP service providers for communications solutions, one of the top priorities is usually PBX. Branch exchanges afford companies multi-scale communications operations all in unified infrastructure. VoIP hosting virtualizes unified communications infrastructure with SIP trunking.
SIP trunking enables the session control and signaling protocol VoIP systems controls, for the set-up and the tear-down of call transmission. Channel setup, analog voice, and encoding functions on VoIP PBX networks rely on SIP controls for packetized transmission over the packet-switched network. SIP trunk services enable digital VoIP operations integration of branch offices and remote workers.
Companies using SIP-enabled phone systems have the capacity to increase performance in communications operations from a central node. With phone PBX, companies can add unlimited direct numbers, toll-free numbers, and control the costs of inbound and outbound calling at lower rates. PBX service add-ons in VoIP host email, chat, and videoconferencing applications as well.
Cloud solutions integrate VoIP unified communications infrastructure with other enterprise operations. Data driven strategies on a cloud promote a ‘total’ operations approach to strategic management of communications across an entire value chain of PBX users. VoIP mobile app interface extends cloud efficiency to mobile users via portal login. With cloud-based infrastructure application as system (IaaS), and software application as service (SaaS), data from communications is stored, managed, and shared across designated distribution networks.
How On Premise PBX Improves Communications
Introduction of next generation VoIP services to the B2B market has advanced enterprise communications to meet the demands of a global market. Unified communications infrastructure hosted on VoIP supports the expansion of multi-scale organizations and their branch offices. The integration of cloud-based IaaS and SaaS in PBX solutions now improves an entire scope of supply chain operations requiring communications interface.
Integrated phone PBX includes web conferencing features. The virtual meeting is now considered an essential vehicle for planning and managing projects at a distance. The incorporation of remote workers in PBX makes it possible for users to manage communications and conduct meetings anytime, anywhere.
The benefits to VoIP communications hosting is that business users can set up unlimited numbers from their mobile phone on a single company account. VoIP PBX operations are available for all brands of smartphones and devices, as well as computer networks, and Web portal access.
Dedicated SMS applications hosted by way of Wi-Fi or 3D allow PBX users substitution for chat interface when another text record is unavailable. VoIP services often include Bulk SMS txt for marketing campaign communications as well. Use SMS txt client numbers or phone lists to communicate promotions from a VoIP PBX mobile app.
Scaling VoIP for PBX
Scalability of PBX in VoIP is dependent in SIP Trunking. SIP Trunking is the most common infrastructure found in virtual IP PBX service packages. PBX scaling allows for an exchange to meet the demands of concurrent calling and other packet distributed communications on a VoIP network.
VoIP solutions bridge organizations so that companies can focus on their real business without the interruption or delay of coordinating communications. Whether a global company, project management firm, or remote outsource team, multi-scale PBX is essential to on premise, unified communications infrastructure.
PBX Features in VoIP
Virtual Office
Basic phone service optimized by VoIP network support of enterprise communications infrastructure.
Virtual Communications
VoIP unified communications features (i.e. phone, video conferencing, internet, fax, and call recording).
Virtual Office Mobile
VoIP mobile app for PBX user interface with a unified communications network on an iOS or Android smartphone or device.
Virtual Contact Center
Call center solution with VoIP supported customer relations management (CRM) capabilities for synchronized inventory, sales and help desk operations.
Virtual Meeting
Web-conferencing solution offered as part of PBX communications features.
Virtual Room
Content sharing, voice, and video sharing application part of a video conferencing solution.
Call Center PBX
Call Centers are a core function of PBX operations. Branch communications served by VoIP hosting can expand call center volume on-demand. Once a virtual call center is up and running, on premise PBX is available to onsite users, and by remote.
Pay-per-use virtual call center suites support PBX communications with on-demand expansion of inbound and outbound call management. Call center technologies in VoIP usually include queuing of multimedia contacts and digital interactive voice response (IVR) via a self-service menu. Routing features allow callers to select contact by extension, or with the assistance of an agent. Collaboration tools for management of multimedia communications means that not contact is lost.
With VoIP PBX capabilities are virtually limitless.
