Fraudulent calls
"Phone fraud, or more generally communications fraud, is the use of telecommunications products or services with the intention of illegally acquiring money from, or failing to pay, a telecommunication company or its customers." - according to Wikipedia on this link.
Agreement in between Cloud One and its customers regulates misuse of fraudulent calls. It is forbidden to use customer's device (a phone, or PBX or hosted PBX) for fraudulent activities. These include, but are not limited to: "simboxing", "vishing", "Caller ID spoofing" ...
Simboxing is one of the most common frauds…
How does it work?
Fraudster has a sim gateway at his premise. He receives calls from international dialing party to his gateway, changes the incoming caller ID into a local Caller ID and passes the call to operator. On this way the international calls pose as local and fraudster has a benefit of charging international callers with lower (then international) rate, while he is paying local call charges only, hence making a profit on difference.
Like simboxing, the situation can occur when client uses his on-premise PBX to receive international calls and convert international caller ID to a local caller ID. More reasons to acquire Managed Hosted PBX) ...
